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ORDERS

Phillips Safety has a wide range of occupational safety products. Because of that, the order process might vary for different products. For more information please contact us on our chat, e-mail us at service@phillips-safety.com, or call us at 1-833-946-1351.

Our production time varies according to each product. For example, non-prescription glasses generally take 3-5 business days to be shipped, while prescription glasses usually take 7-10 business days to be completed and shipped.  Custom and larger products might take 30 days. For more information about a specific order, please contact our customer service.

To get an order status from Phillips Safety, please contact our customer service through our chat, e-mail us at service@phillips-safety.com, or call us at 1-833-946-1351.

The Phillips Safety team of experts works on a daily basis to keep our products up to date. However, more than one order can be made at the same time for a low stock item, causing the backorder. If this occurs with your order, please contact our customer service team. We will be happy to help you with reaching the best solution, including showing you available options that match your needs.

The website might have a technical issue that causes this problem. Please don’t hesitate to contact our customer service for help. You can talk to us through our chat, e-mail us at service@phillips-safety.com, or call us at 1-833-946-1351.

SHIPPING & RETURNS

Yes, we do. Please note that Phillips Safety is not responsible for any duties, taxes, or brokerage fees that may be charged to your shipment. These fees are the responsibility of the customer and we do not know ahead of time what these fees may be.

Yes, we do. Phillips Safety products have a one-year warranty, starting from the date of purchase, against manufacturer defects (material and workmanship). This does not cover  negligent use of the product (including scratched lenses). Phillips Safety will repair or replace any defective merchandise at no charge.

PAYMENT

Phillips Safety accepts all major credit cards for payment. We also accept any HSA and FSA cards.

When you open your shopping cart there is a blue banner on the right of the screen displaying your order summary. Under the total of your purchase there is a field written “Coupon code”, where you can enter your coupon code and then click on the “Apply coupon” button right next to it.

Unfortunately, we do not accept insurance directly. However, you can submit your Phillips Safety eyewear purchase for reimbursement to your insurance company. For more information, contact our customer service through our chat, e-mail us at service@phillips-safety.com, or call us at 1-833-946-1351.

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